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Terms and Conditions

Like most people, we hate small print and hope you never have to click here. However, to keep us on the right side of the law please find some important information below. 

These terms and conditions were last updated on 13/07/2015.

Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means The Well Hung Meat Company. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

1. Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colour and texture may vary slightly from those shown on the website due to natural variations or the limitations of internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

2. Sales tax

Value Added Tax (VAT) is calculated on shipping destination where applicable. When applicable it is included in the price for orders shipped to destinations within the European Union (EU).

3. Payment methods

You may order online using a credit / debit card (we accept Master Card & Visa (but not Electron or American Express). You may order by telephoning us and pay using your credit / debit card. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

4. Christmas Orders & Deposits

All Christmas products are sold on a non-refundable basis. We will charge you £25 on checkout, which reserves your order. The remainder of your order will be charged upon dispatch. For all items priced per kilo you will be charged in accordance to the weight of the product dispatched.

5. Delivery arrangements

Your shopping basket displays the goods you have purchased and you get to choose the available delivery date/time/details. We will notify you if your goods are not able to be despatched within this timescale for any reason. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time.

6. Cooling off period and cancellation / returns

We want you to be satisfied every time you shop with us. If for any reason you are unhappy with the goods purchased you may cancel your order and we will issue a credit or exchange the product, which is entirely at our discretion. If you wish to cancel your regular 'repeat' order, you must inform us by email or telephone at least 5 working days before your delivery is due. After that time your order will have been raised and charged and cannot be cancelled. 

7. Complaints

Should you have a complaint with the service or product we provide please contact us by e-mail: or telephone: 01364 643 087. We aim to:

  • Acknowledge complaints within 5 working days
  • Advise you how long it will take to resolve the complaint
  • Keep you informed throughout the process

9. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of The Well Hung Meat Company. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

10. Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information strictly confidential you should keep your password secret.

11. Privacy Statement

This privacy statement applies solely to information collected through this website.

Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

  • Your name and address
  • Your contact telephone numbers (to enable us to contact you in the event of a query)
  • Your e-mail address
  • For credit / debit card purchases your card details

We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.


A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive.

We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site.

We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.


We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

12. Refunds 

The company reserve the right to offer conditions on refunds for products based on quality reasons. We may ask you to provide evidence of any quality issue, and could make arrangements for such products to be collected and returned to us. Failure to provide evidence, or to make the product available for collection, could compromise your ability to receive a refund. All refunds are at the company's discretion.  

13. Notification of Changes

If we make substantive changes to our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our Homepage so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

14. Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

15. Competitions - Twitter and Facebook Prize Draws

When we run competitions like this, they are open to users over the age of 18 who have a UK address. Only one entry per username will be entered in the draw.

By entering a competition, entrants agree that their username will be announced publicly on social media.

Neither the Promoter nor the promotional parties assume any responsibility or liability for:

  • communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines, satellites, servers, computers or providers utilised in any aspect of this promotion;
  • inaccessibility or unavailability of the internet or the website or any combination thereof;
  • To the fullest extent allowed by law, any loss or injury resulting from promotional participation or the acceptance of a prize;
  • The promoter cannot be held responsible for the failure to fulfil the obligations of any third parties involved in this promotion, although we will always endeavour to minimise the effect to the participant of any such failure.

Winners will be notified and asked to provide an address for their prize to be posted. Selected prize winners have 28 days to respond with address details otherwise their prize will be reallocated. Prizes will be sent via courier service. Responsibility cannot be accepted for delays by the courier services or for incorrect details being provided by the winners.

There are no cash or other prize alternatives available. In the event of unforeseen circumstances the Promoter reserves the right to provide an alternative prize of equal or greater value.

The promoter’s decision regarding all promotional matters is final and no correspondence will be entered into.

By entering this promotion all participants will be deemed to have accepted and be bound by the terms and conditions.

Your details will only be used for the purpose of processing your entry. WHM will not use your details for marketing purposes or pass them onto another company or person.

Soil Association
2015 Taste of the West Award
Food and Drink Devon
Great Taste

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The Well Hung Meat Company

Tordean Farm, Dean Prior
Buckfastleigh, Devon, TQ11 0LY
Tel: 01364 643 087

Registered in England No. 06882730
©Well Hung Meat Company 2015

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