FAQs

You’re always welcome to call us with questions, but we’ve tried to answer the most popular ones below…

Is your meat grass fed?

Yes. Our organic status means that our ruminant (grass-eating) animals (beef, lamb, mutton and venison) are guaranteed to be fed predominantly on grass, or forage. During the warmer months when the grass grows well, they will graze fresh grass in the fields. If it’s a very dry summer, or during the winter, when the grass isn’t growing, the fresh pasture will be topped up with silage or haylage (grass that has been cut from the fields in good months and stored for this purpose).

Of course, animal health and welfare comes first so if the weather is particularly poor and they wouldn’t get their nutrients any other way, our farmers might supplement the forage with a bit of organic cereal-based feed. But this is the exception.

Chickens and pigs don’t get enough energy from grass so they have to be have organic feed. But this has been approved by the Soil Association and never contains artificial chemicals or drugs.

Is there a deadline for placing my order?

All our meat arrives fresh (not frozen) and one of our core beliefs is to butcher nose-to-tail strictly to order so nothing is wasted. We have beef and lamb hanging, but pork and chicken is ordered especially to cater for the number of orders we receive.

To allow for this and to give our artisan butchers the time that they need to create the perfect cuts, we do therefore operate certain deadlines for same-week delivery, as follows:

• Order by Monday at 10am to receive your delivery on Wednesday, Thursday, Friday or Saturday
• Order by Tuesday at 10am for delivery on Thursday, Friday or Saturday
• Order by Wednesday at 10am for Friday or Saturday delivery

Don’t worry if you don’t want your order delivered straight away, you can also order up to 8 weeks in advance.

For customers with a repeat order, the deadline for any changes to your order is the Friday before delivery at 12pm.

However, we usually have some stock in the freezer that you could have sooner – just give us a ring on 01364 643 087 and we’ll always help if we can.

Do I have to be in when you deliver?

No, and most of our customers aren’t. We deliver in insulated boxes, packed with gel ice, which are guaranteed to stay cool for 36 hours.

You will recieve a message from DPD asking you to specify a safe place at your property for the driver to leave your order, or some customers have it delivered to a neighbour or concierge. If you download the DPD app you can leave permenant instructions for the driver.

Can you guarantee a delivery slot?

We deliver via DPD between 8am and 8pm. On the morning of delivery you will receive a text message informing you of your hours delivery window. If you happen to be out please don't worry, just specify using the DPD app where you would like it to be left. The packaging is designed to ensure that your order stays cool until you get home.

Why do you use cardboard boxes?

Because they do an important job. First and foremost, we want your meat to arrive fresh and safe. We use WoolCool natural sheep's wool liner to keep our boxes insulated and cool. These are totally compostable at home or can be reused for a plethora of things including, wrapping soft fruit plants in your veg patch, keeping rabbit hutches cosy, preventing your windscreen frosting up in winter, stuffing pillows and quilts…the list goes on. We’ve also seen a wonderful handmade sheep’s costume!

Will my meat arrive fresh or frozen?

Fresh. Unlike some other companies, we know that you prefer to receive your meat fresh so you can decide for yourself whether it goes in the fridge or the freezer. Very occasionally, if we have low stock of something, we might supplement with something from the freezer. However, this is the exception rather than the rule and you can set the preferences in your account so you never receive anything frozen…ever.

Do you sell to trade?

We are fully SALSA approved and already work with one or two select independent retailers who share our beliefs and values. We are also a Soil Association approved Food For Life Catering Supplier. So if you're a retailer or food service business who'd be interested in stocking Well Hung Meat, do get in touch. 

Do you send abroad?

We aren’t able to send our meat outside the United Kingdom. However, we do cover the whole country and have some happy customers on the Isle of Man and in Northern Ireland.